I’ve been on Instagram for years. Built a modest following, curated my content, followed the rules. At one point, I even paid for verification—on both Facebook and Instagram—because I believed it offered not just legitimacy, but some level of support. A direct line, maybe. Accountability. Boy, was I wrong.
Several months ago, Meta locked me out of my Instagram account due to so-called “suspicious activity.” I was told to verify my identity. Fair enough. I jumped through every hoop: selfie videos, side-to-side head turns, even those awkward “hold-your-phone-like-this” shots they request. Not once, but multiple times. Each time, I submitted everything they asked for—only to be met with… silence.
No confirmation. No follow-up. No resolution. Just a void.
This might sound like a rare glitch, but it’s not. After doing my homework, I realized this is happening to a staggering number of users—even to verified creators, influencers, and business owners who’ve poured time, energy, and yes, money into the platform. Meta’s support system? Practically non-existent unless you’re a headline or a high-profile lawsuit waiting to happen.
You’d think a company of Meta’s size and influence could at least provide decent customer service, especially to paying users. But they’ve made it painfully clear: they want your money, not your problems.
So no—I’m no longer paying them. No more subscriptions.
The most frustrating part? That account was mine. And Meta knows it. I’ve proven it every way I could. But because their system is broken—and no one seems to care—it’s as if I never existed.
If you’ve gone through something similar, I see you. You’re not alone. This isn’t just bad UX. This is neglect.
At this point, Meta can keep the account. Shove it, even. I’m done chasing ghosts.
